Shipping Policy

Delivery times for orders can fluctuate due to a variety of factors that impact the shipping process. These include the distance from our fulfillment center to the delivery address, the availability and schedules of our shipping partners, the demand for deliveries in certain regions, seasonal peaks, and external elements like weather conditions. In general, most orders are delivered within an estimated window of ten to twenty business days, which refers to standard business days, excluding weekends and public holidays. However, please note that unforeseen events such as bad weather, shipping surges, transportation issues, or other logistical challenges can cause delays, affecting both domestic and international deliveries. Although we work closely with our delivery partners to ensure efficient processing, delays can still happen occasionally, and we ask for your understanding in such cases.

Due to the many variables involved in the shipping process, we are unable to guarantee exact delivery dates for any order. Once an order is processed, the shipping information is set, and changes to the delivery address, destination, or route cannot be made once the shipment is in transit. For this reason, we strongly recommend that customers double-check the shipping details provided during checkout to ensure accuracy. Providing correct and complete information helps avoid errors in sorting, minimizes the risk of delays, and reduces the chance of failed deliveries caused by missing or incorrect data.

After an order leaves our warehouse, the responsibility for the shipment shifts to the carrier, and the package may pass through multiple facilities. Each of these facilities can have different workloads and operating conditions, which can sometimes lead to delays. Additionally, the carrier may need to verify certain details, especially if there are any address issues or other discrepancies. On rare occasions, an item may become unavailable after an order has been placed. If this happens, customers will be notified promptly, and the unavailable product will be removed from the order. A refund will be issued for the affected item, and the remaining items will still be shipped.

We offer free shipping for all orders, regardless of the size or destination. However, in some cases, the carrier may require a signature or confirmation of receipt. If a delivery attempt is unsuccessful, the carrier may attempt to deliver the package again on a different day. If repeated delivery attempts fail, the package may be returned to us, at which point the order will be canceled and the payment refunded to the original method of payment. We recommend that customers track their orders and plan to be available during the delivery window to prevent missed deliveries.

Customers can always track their orders using the tracking tool available on our website. This tool provides updates on the preparation, shipment, and movement of the package through the carrier’s system. It is intended to keep customers informed and provide peace of mind during the shipping process.

In some cases, an order may not be shipped if the item is out of stock, the destination is not supported, the shipping address is a PO Box (which we cannot ship to), or there is an issue with payment verification. Incorrect or incomplete information can also delay or cancel an order.

If a customer receives an incorrect item, they should contact us as soon as possible to initiate a return and receive a refund. If the return is due to sizing issues, customers will need to place a new order for the correct size. In the case of significant delays or issues with tracking, we recommend reviewing the tracking updates first. If the information is unclear or the delivery is delayed beyond the expected window, customers can contact us at [email protected]. Our team will review the situation carefully and assist in resolving any issues promptly.